We are pleased to present Nhospitality to you. With the addition of Nhospitality to the telephone system, the customer is provided with the services of a central, virtual, VoIP-based middleware service specialised in the hospitality industry for the duration of the contract.
We hope you enjoy working with Nhospitality!

Subject to modifications
Version 2 / 01.2023 (en)

• Contact your sales representative.
• You will be contacted by an NFON partner who will discuss the requirements of Nhospitality for your company with you and an NFON technical consultant. Based on this evaluation, the technical consultant will determine your contract type and initiate the configuration.
• The partner will set up your extensions and telephone system with the help of the technical consultant.
• Subsequently, your telephone devices will be provisioned via the partner and connected to the PMS.

⇒ Nhospitality is now coupled with your PMS and the telephone system.

The call rates charged to the guest can be set individually. You will find a tariff table here, which can be used as it is. It is necessary to submit the tariffs in advance as an Excel spreadsheet to ensure correct billing.

In general, there are two ways to create all required extensions:

• Partners create extensions on their own and manually.
• NFON can create the extensions for unprovisioned devices via a technical consultant for an additional charge.

There are various ways in which the telephones can be provisioned for the telephone system:

An unprovisioned SIP device is a non-automatically configurable device for which the configuration of the telephone system must be installed manually. The device can be set up independently by a partner without the help of the technical consultant. NFON provides conceptual instructions for this purpose.

For configuration instructions, see Administration Portal documentation.

The partner creates a list of all extensions including the SIP credentials with the help of an Excel spreadsheet. The technical consultant will then create a config file with all the necessary data, which can be imported on site.

In this case, the configuration and commissioning, as well as provisioning, is the sole responsibility of the executing partner.

Provisioning is done via web-based management (WBM) and a file upload.

An automated upload, via a proprietary tool and a TFTP server, is profitable via the partner if the number of rooms exceeds 50. NFON provides instructions.

In this case, the configuration and commissioning, as well as provisioning, is the sole responsibility of the executing partner.

It is possible to connect analogue hotel telephones to the telephone system via a Patton or Grandstream gateway. The implementing partner takes the responsibility for configuring and commissioning.

Managing the administartor extension can be done via Cloudya, Ncontrol or the Administration portal.

For Cloudya UI, go to https://www.nfon.com/en/service/documentation/manuals.

Manage the administrator extension via Ncontrol:

1. Go to ncontrol.nfon.net

2. Enter your Customer number (K****), the Extension of the device (e.g. 601) and the Voicemail PIN assigned to the extension.

For more information on how to operate the extension through Ncontrol, click here.

You will find the corresponding Voicemail PIN for an extension in the Administration Portal:

1. Log in to the Administration Portal and open the Targets tab.

2. Search for the extension and double click on it to open the extension data.

3. Find the corresponding Voicemail PIN under the section Voicemail > Password.

The extensions can also be managed in the Administration Portal.

For more information on managing extensions, see the Administration Portal manual.

You can redirect faxes directly to an e-mail address using the eFax function. Faxes received in this way are sent as regular e-mails to your selected e-mail account and are also visible in Ncontrol.

You can still send faxes using the fax machine.

For more information on the eFax option, see the Ncontrol manual.

The reception set-up enables the hotelier to handle incoming calls according to a specific scheme. This makes it possible to distribute calls as required and to receive them at any time.

A queue is defined on the main number (e.g. 0) so that calls can be received one after the other. A pick-up group to different extensions can be defined in relation to the number. In addition, it is possible to set up day/night circuits for certain forwardings defined in the pick-up group.

Such a configuration allows to distinguish between external and internal calls. It allows announcements in case of no answer. A fail-safe operation can be achieved through the call forwarding and pick-up groups.

In principle, it is possible to control the administration extension via an FMC client.

For example, you can make calls or operate the service numbers, as you can with the regular desktop phone.

For more information on how to use the FMC client, see

The partner has activated the Nhospitality extensions including the Nhospitality room flag.

Depending on the contract type, the rooms of the extension can be linked to the Nhospitality service extensions 791–799. These are freely configurable and are listed here as examples:

Contract type Basic

• No SIP services are used
• 799: "NO GUEST" call forwarding

Contract type Standard

• 795: wake-up call
• 796: room status
• 797: mini bar booking
• ‌798:laundry booking
• ‌799: "NO GUEST" call forwarding

Contract type Pro

Additional service extensions:

• 791: record voicemail
• ‌794: check voicemail
• 793: remotely check voicemail

Service numbers can be used to query statuses or request services from the room telephone. The service numbers correspond to predefined extensions which are not additionally charged. The configuration of such extensions can be defined individually by the technical consultant or the partner.

Here is an example of how to configure a service call number:

Make sure the network cable from the wall is connected to the WAN-labelled port in the phone. The WAN port is the one nearest to the handset.

After connection, the pre-provisioned telephone purchased from NFON performs a system start-up and automatically receives the correct configuration. For correct pre-configuration, you will need the completed, extended checklist. You can download this here.

Guest check-in

This window allows you to perform guest check-in operation. Select complex (only in multi-complex version), room and enter guest’s name and company. You can also change the Guest PIN, language, room status (current status is shown below), assign a credit limit, configure one DDI, VIP attribute and external trunk access.

Guest PIN’s and DDI’s are ordered by usage, the earlier is positioned on the top of the list. Dependending on implementation, some or all of these parameters will be transferred to the PABX system after you click Validate.

Group check-in

This windows performs group check-in operation (the group must already exists – see option Groups in this menu). Select complex (only in multi-complex version), desired group, change language and room-status.

Dependending on implementation, some or all of these parameters will be transferred to the PABX system after you click Validate, affecting all rooms belonging to the group.