Wir freuen uns, Ihnen Nhospitality vorstellen zu dürfen. Mit dem Zusatz Nhospitality zur Telefonanlage wird dem Kunden während der Vertragsdauer die Dienste eines zentralen, virtuellen, VoIP-basierten und auf das Gastgewerbe spezialisierten Middleware Service zur Verfügung gestellt.
Wir wünschen Ihnen viel Freude bei der Nutzung von Nhospitality!

Änderungen bleiben vorbehalten
Version 2 / 01.2023 (de)

• Kontaktieren Sie Ihren vertrieblichen Ansprechpartner.

• Sie werden von einem NFON Partner kontaktiert, welcher mit Ihnen und einem NFON Technical Consultant die Anforderungen des Nhospitality an Ihrem Unternehmen besprechen wird. Anhand dieser Evalutation wird Ihr Vertragstyp festgelegt und die Konfiguration durch den Technical Consultant eingeleitet.

• Der Partner wird mit Hilfe des Technical Consultant Ihre Nebenstellen und Telefonanlage aufsetzen.

• Im Anschluss werden Ihre Telefongeräte über den Partner provisioniert und an das PMS angeschlossen.

⇒ Nhospitality ist nun mit Ihrem PMS und der Telefonanlage gekoppelt.

Die Gesprächstarife, die dem Gast berechnet werden, können individuell festgelegt werden. Finden Sie hier eine Tariftabelle, die so wie sie ist übernommen werden kann. Die Tarife müssen im Vorfeld als Excel-Tabelle eingereicht werden, damit eine korrekte Abrechnung gewährleistet werden kann.

Grundsätzlich gibt es zwei Möglichkeiten, alle erforderlichen Nebenstellen anzulegen.

Der Partner kann Nebenstellen selbständig und manuell anlegen.

Die Nebenstellen für unprovisionierte Geräte können gegen einen Aufpreis von NFON über den Technical Consultant angelegt werden.

There are various ways in which the telephones can be provisioned for the telephone system:

An unprovisioned SIP device is a non-automatically configurable device for which the configuration of the telephone system must be installed manually. The device can be set up independently by a partner without the help of the technical consultant. NFON provides conceptual instructions for this purpose.

For configuration instructions, see Administration Portal documentation.

The partner creates a list of all extensions including the SIP credentials with the help of an Excel spreadsheet. The technical consultant will then create a config file with all the necessary data, which can be imported on site.

In this case, the configuration and commissioning, as well as provisioning, is the sole responsibility of the executing partner.

Provisioning is done via web-based management (WBM) and a file upload.

An automated upload, via a proprietary tool and a TFTP server, is profitable via the partner if the number of rooms exceeds 50. NFON provides instructions.

In this case, the configuration and commissioning, as well as provisioning, is the sole responsibility of the executing partner.

It is possible to connect analogue hotel telephones to the telephone system via a Patton or Grandstream gateway. The implementing partner takes the responsibility for configuring and commissioning.

Die Verwaltung der Administrator-Nebenstelle kann über die virtuelle Telefonanlage oder das Administration Portal erfolgen.

Für die virtuelle Telefonanlage UI gehen Sie zu App Handbücher Virtuelle Telefonanalge.

Manage the administrator extension via Ncontrol:

1. Go to ncontrol.nfon.net

2. Enter your Customer number (K****), the Extension of the device (e.g. 601) and the Voicemail PIN assigned to the extension.

For more information on how to operate the extension through Ncontrol, click here.

You will find the corresponding Voicemail PIN for an extension in the Administration Portal:

1. Log in to the Administration Portal and open the Targets tab.

2. Search for the extension and double click on it to open the extension data.

3. Find the corresponding Voicemail PIN under the section Voicemail > Password.

Die Nebenstellen können auch über das Administration Portal verwaltet werden.

Weitere Informationen zur Verwaltung von Nebenstellen finden Sie im Administration Portal Handbuch.

You can redirect faxes directly to an e-mail address using the eFax function. Faxes received in this way are sent as regular e-mails to your selected e-mail account and are also visible in Ncontrol.

You can still send faxes using the fax machine.

For more information on the eFax option, see the Ncontrol manual.

The reception set-up enables the hotelier to handle incoming calls according to a specific scheme. This makes it possible to distribute calls as required and to receive them at any time.

A queue is defined on the main number (e.g. 0) so that calls can be received one after the other. A pick-up group to different extensions can be defined in relation to the number. In addition, it is possible to set up day/night circuits for certain forwardings defined in the pick-up group.

Such a configuration allows to distinguish between external and internal calls. It allows announcements in case of no answer. A fail-safe operation can be achieved through the call forwarding and pick-up groups.

In principle, it is possible to control the administration extension via an FMC client.

For example, you can make calls or operate the service numbers, as you can with the regular desktop phone.

For more information on how to use the FMC client, see

The partner has activated the Nhospitality extensions including the Nhospitality room flag.

Depending on the contract type, the rooms of the extension can be linked to the Nhospitality service extensions 791–799. These are freely configurable and are listed here as examples:

Contract type Basic

• No SIP services are used

• 799: "NO GUEST" call forwarding

Contract type Standard

• 795: wake-up call

• 796: room status

• 797: mini bar booking

• ‌798:laundry booking

• ‌799: "NO GUEST" call forwarding

Contract type Pro

Additional service extensions:

• 791: record voicemail

• ‌794: check voicemail

• 793: remotely check voicemail

Service numbers can be used to query statuses or request services from the room telephone. The service numbers correspond to predefined extensions which are not additionally charged. The configuration of such extensions can be defined individually by the technical consultant or the partner.

Here is an example of how to configure a service call number:

Make sure the network cable from the wall is connected to the WAN-labelled port in the phone. The WAN port is the one nearest to the handset.

After connection, the pre-provisioned telephone purchased from NFON performs a system start-up and automatically receives the correct configuration. For correct pre-configuration, you will need the completed, extended checklist. You can download this here.

Guest check-in

This window allows you to perform guest check-in operation. Select complex (only in multi-complex version), room and enter guest’s name and company. You can also change the Guest PIN, language, room status (current status is shown below), assign a credit limit, configure one DDI, VIP attribute and external trunk access.

Guest PIN’s and DDI’s are ordered by usage, the earlier is positioned on the top of the list. Dependending on implementation, some or all of these parameters will be transferred to the PABX system after you click Validate.

Group check-in

This windows performs group check-in operation (the group must already exists – see option Groups in this menu). Select complex (only in multi-complex version), desired group, change language and room-status.

Dependending on implementation, some or all of these parameters will be transferred to the PABX system after you click Validate, affecting all rooms belonging to the group.